Corporate Lunch Delivery
What is your payment policy?
Corporate credit can be established upon completion and approval of our credit application.
If no credit has been established, all orders are C.O.D. and are payable with check, cash or credit card.
We accept Visa, Master Card and American Express.
When do I need to place my order?
We appreciate as much advanced notice as possible when placing orders. This allows us to order food and schedule our staff accordingly.
You can always call in advance to reserve a date and follow up with the details once you receive them.
We are happy to try to accommodate any last minute orders as long as you can be a bit flexible with your menu selections and delivery times.
When do you need my final guest count?
We need final guest counts for disposable corporate events 48 hours prior to your scheduled delivery.
You may not decrease your guest count within 48 hours of your scheduled delivery.
What if I need to cancel my order?
Orders cancelled with less than a 48 hour notice may be subject to a cancellation fee. This fee will vary based on the type of food ordered and our ability to halt preparation.
For your protection, cancellations must first be received by phone during normal business hours from 8:30 am to 5:00 pm and then confirmed by fax or e-mail. Again, for your protection, voicemail and e-mail cancellations will not be accepted.
Do you deliver? What is the fee to deliver?
Yes, we do deliver within a specified 15 minute time frame. The volume of deliveries on certain days requires us to manage the order of deliveries in such a way that we can serve all of our customer’s needs in a timely and efficient manner.
Deliveries to downtown Columbus and The Ohio State University can require special considerations. If needed, please call ahead to secure parking for our delivery driver.
We do charge delivery fees based on where you are located in the Columbus area. Please speak with one our sales associates for the delivery fee to your location.
Do you have a minimum for delivery?
We require a 15 person minimum for breakfast deliveries, a 10 person minimum for most cold lunch deliveries and a 15 person minimum for hot lunch deliveries. (Some exceptions may apply.)
How is your food delivered?
Your food will be delivered to you within your specified 15 minute window in an attractive disposable fashion. Cold foods will be displayed in black bowls and trays with clear lids and hot foods will be served in high quality foil pans.
Our delivery driver will come into your office or meeting space and set all the food and beverages up for you.
You may purchase disposable chafing dishes for your hot food for $7.00 each, they are then yours to keep and reuse.
All orders include appropriate heavy duty disposable ware.
Bio-degradable disposable ware is available upon request with all orders.
Do you accept purchase orders?
Yes, we do.
What if I have special dietary requests?
We will be happy to help you with any dietary restrictions your guests have. Please make your sales coordinator aware of any specials needs when placing your order.
Rentals
Do you deliver and pick up your equipment?
Yes, we do offer delivery and pick up services for orders of $50.00 or more. Delivery fees are based on where you are located in the Columbus area. Please speak with your rental consultant for the delivery fee to your location. In most cases, your rental equipment will be delivered and neatly stacked on a dock or near a door, driveway or garage that is easily accessible to our trucks.
Factors warranting additional charges include having to deliver up or down steps, elevators or hills and/or navigating significant distances from our vehicle to the event location.
Additional charges may also apply for deliveries and pick-ups after normal business hours or on Sundays and/or if you need your equipment delivered at a specific time.
Customer’s are asked to advise us in advance of any anticipated challenges so that we can schedule the appropriate amount of time and labor for your delivery, so as not to jeopardize other customers.
Do I need to be there when my equipment is delivered?
Yes, you or another responsible person over the age of 18 must be present at the time of delivery to accept, sign for and confirm the quantity and condition of the items you have rented.
Rental orders will not be left on site without a signature and full payment.
How do I know what size linen I need for my table?
For your convenience, we have attached a chart that matches table sizes with linen sizes.
Linen & Table Compatibility Chart
Do you offer tent flooring?
Yes we do. Please see our tent floor information sheet below.
Tent Flooring Information
When do you deliver?
We normally deliver Monday – Friday between 8:00 am and 5:00 pm. During high peak rental times, these hours may be extended.
All rental deliveries are typically scheduled during a 2 hour window. You may request a morning or afternoon time slot.
While we want to accommodate all requests, the volume of deliveries on certain days requires us to manage the delivery routes in such a way that we can serve all our customers in an efficient manner and at a reasonable cost.
Do you set up and take down your equipment?
There are certain pieces of equipment that require set up by our staff. These items include but are not limited to tents, tiki bars, staging and dance floors. In most cases, the set up and take down of these items is covered in the rental fee.
We can set up your tables for a fee of $1.00/table. Take down of your tables at the end of your event is also available for a fee $1.00/table.
We can set up your chairs for a fee of $.50/chair. Take down of your chairs at the end of the event is also available for a fee of $.50/chair.
If we are setting up & tearing down tables it doesn’t mean we are cleaning up. Tables need to be clear of bottles, trash, center pieces and anything else not associated with the rental order. Additional charges will apply if we are required to clean up after your event before we can pick up our equipment.
Please note that all set up and take down fees are in addition to any applicable delivery and pick up charges.
Is the rental rate per day?
All rental prices listed are for a one day rental which includes one day to pick up or deliver, one day of use and one day to return. This policy excludes Sundays and Holidays.
A Saturday rental is typically picked up or delivered on Friday and returned or picked up on Monday for a one time rental fee.
What if I return my equipment late?
Returning rental equipment late deprives other customer’s of the use of that equipment, so you will be charged for each additional day the equipment is late.
How do you charge for multi-day rentals?
Equipment rented for 2 to 4 days is charged at 2 times the daily rate. Equipment rented for 5 to 7 days is charged at 2.5 times the daily rate.
How far in advance should I place my order?
To ensure equipment availability, we recommend you place your order as soon as you have an event date and an approximate guest count.
You may make changes to your order up to one week prior to the delivery date. All changes are subject to equipment availability.
What if I do not use all of the items I rented?
All items that leave our facility are considered rented whether they have been used or not. No credit or refund is given for unused equipment.
Do I have to wash the china, glassware and flatware I have rented? Do I need to wash the linens?
No, you do not have to wash the items you use. We do, however, require you to rinse all plates and flatware and return them to the crates in which they were received.
All glassware should be rinsed and turned right-side up in the racks in which they were received.
Do not soak any flatware in water containing bleach.
You do not need to wash the linens. Simply shake any loosed debris from the linen, make sure they are completely dry and place them in the bags provided.
Linen should never be placed in plastic bags or air tight containers for extended periods of time. This can cause the linen to mildew.
The customer will be responsible for damage caused by mildew, burns, candle wax or tears.
What is your cancellation policy?
Cancellations within one week of delivery are subject to a cancellation fee equal to 25% of the rental fee.
Orders cancelled within 24 hours of the scheduled delivery will be charge the full rental rate.
Tent reservations cancelled within one week of the event are subject to a cancellation fee equal to the security deposit.
What is your payment policy?
All rental orders must have a credit card number on file. Final payment may be made by credit card, check or cash.
We require a 25% ($30.00 minimum) deposit on all standard equipment orders.
We require a 50% deposit on all tent orders.
We accept Visa, MasterCard and American Express.
Inclement Weather & Tent Safety
You can have confidence that Metro Cuisine has installed your tent to exacting standards for the comfort
of your guests, providing shade and protection from heat and inclement weather. However, if severe
weather occurs, tenting should not be used as a severe storm shelter, as Metro Cuisine’s personnel will
not be on site during your event to monitor your guests safety.
It is your responsibility to act decisively and quickly in the event of a severe weather disturbance that
could exceed the tent’s ability to protect its occupants. No tent, regardless of how well it is designed and
installed, is invulnerable to the laws of nature. As a result, you will need to monitor the safety of those
who will attend your event. Below we have put together some general guidelines that you may find helpful.
While they are not encompassing as to the many situations that can occur, you may find that many
of these situations will simply require reasonable judgment on your part.
Make an Emergency Plan for Severe Weather. You can count on the weather in Ohio to be unpredictable.
So it’s just common sense to have a plan for the unexpected.
- In the days prior to the event:
Designate someone or a team of individuals to be in charge of the emergency plan.
For a wedding: A family member or a wedding planner.
For a corporate event: A Safety Director, Risk Manager, Event Planner or HR Director
For a public gathering: A Show Manager, Parks & Rec. Manager or the Fire Chief
- On the day of the event, your designated person needs to be responsible for:
Monitoring a weather source two (2) or more hours before the event begins. (This can be a simple as a
weather site on a smart phone or checking with the National Weather Service for a severe weather
alert.)
Deciding whether or not to proceed with or to delay the event, under the tent, based on that intelligence.
Determining a safe evacuation route to a safer location in the event of severe weather.
- During the event:
If a Severe Weather Alert is posted, monitor the location of the activity and be prepared to act.
If a Severe Weather Alert has not been posted, and you see any of the below typical signs of severe
weather conditions, act immediately. SAFETY FIRST!
Lightening strikes with 1 mile (count of less than 5 seconds between lightning & Thunder)
High winds that are waving large trees or causing leaves to be ripped from trees.
Dark clouds bearing down on you.
Heavy rain, falling so hard that it looks like a “water fall” at the side of the tent.
- If a Decision is made to evacuate, you must:
Announce immediately that there is an emergency weather danger and that it is unsafe to stay in the
tent in severe weather.
State forcefully that this is an emergency, the tent cannot be used as an emergency shelter during severe
weather and they must leave.
Tell them they must leave the tent without delay and take shelter in the location you have picked out
earlier that day.
Weddings & Special Events
How much does a wedding cost?
We don’t charge a set cost for weddings because everyone’s wedding is unique! Our event planners will assist you in customizing the perfect wedding reception for you and your budget.
What size events do you cater?
We cater events of all sizes. We do everything from corporate drop off lunches for 10 to full service events for up to 10,000 people.
How do I book an event with you?
Once you have received and approved your proposal, you will be given a catering agreement to sign and return along with your security deposit.
The security deposit is 10% of the anticipated total of your event or $250.00, whichever is greater.
The second deposit is due 60 days prior to your event date and is 50% of the anticipated event total.
The final payment is due 14 days prior to the event date.
What forms of payment do you accept?
We accept credit cards (Visa, MasterCard and American Express), checks or cash.
Do you charge a gratuity or a service fee?
No, we do not charge any additional gratuities or service fees on top of what you see on your proposal.
If your service staff has done an exceptional job at your event, you are more than welcome to give them something extra at the end of the evening.
Can you provide bartenders and servers for my event? How are the charges for them determined?
Yes, we have a highly qualified and trained staff of professional captains, servers and bartenders available to work your event.
Our captains, servers and bartenders are all billed at an hourly rate for a minimum of 4 hours.
Your event planner will assist you in calculating the number of servers you will need as well as the amount of time it will take them to set up your event, work the event and clean up at the end.
Can you recommend a facility for my event?
Absolutely! We are an approved caterer at over 30 different facilities in and around the Columbus area.
This website has a complete listing of the facilities in which we are an approved caterer.
We also have pictures of facilities and links to their websites on our facility page.
Will I be charged sales tax?
There is no tax on food, but there is tax on equipment and certain types of beverages.
I would like a specific theme, do you provide themed events?
Yes, we have a full time décor specialist on staff available to assist you with any of your decorating needs.
We own all of our own décor and have many themes available to choose from.
We can also do a custom themed event for you. Your event planner can help you with all the details.
Do you provide wedding cakes?
No, we do not provide wedding cakes. We are, however, able to recommend a number of qualified bakers in the area that do specialize in wedding cakes.
Our staff will cut and serve your cake for you. We do not charge any additional cake cutting fees.
Do you provide alcohol? Can we provide our own?
The State of Ohio does not issue liquor licenses to off-premise catering companies, so we cannot provide alcohol for your event.
We are able to transport alcohol for you and serve it to you and your guests.
Depending on where you are having your event, you can provide your own alcohol or we can recommend a vendor where you can order everything you need.
How much alcohol do I need for my event?
We have attached a list of recommended servings to help you figure out what you will need for your event.
Alcoholic Beverage Estimate (.pdf)
Do you provide tastings?
Yes, we do offer tastings once you have received a proposal from one of our event planners and narrowed down your menu choices.
Tasting fees vary depending on how many guests will be attending and what you will be tasting.
Please consult your event planner for specific charges.
Do you offer vegetarian meals or special meals for other dietary restrictions?
Yes, we will work with you the best we can to meet all of your guests dietary restrictions.
Can you help me with my rental needs?
We own all of our own rental equipment, linens, tents, chairs, tables and china.
Please go to the Rental Section of our website to see what we have to offer and our prices.
If you don’t see what you are looking for, please let us know and we will help locate it for you.
What is your cancellation policy?
There is a lot of work that goes into planning an event. From the initial proposal until the final guest leaves, our whole team works together to make your event perfect. Because of this, if an event cancels, you will forfeit your security deposit.
If your event cancels within two weeks of the scheduled event date, 60% of scheduled deposits will be non-refundable.